The Consultant's Responsibility in Project Implementation

Previously, we looked at how to effectively implement a project undertaken by a consultant to foster desired change within the organization. And we focused on the responsibilities of Top Management. In this article, we will concentrate on how the consultant should assist in the process.

Assuming that the proper time has been spent interviewing and observing the appropriate areas, gathering data, and evaluating all, the findings are given to top management. With approval, the time is at hand to implement the agreed upon changes. What might the consultant do to facilitate and energize this process?

1) The consultant must work closely with the President, keeping her/him briefed on successes, challenges, & setbacks. There should be no surprises here.

2) The consultant must not have an agenda. First of all, it is not the consultant's company. It is also not his role to force or even steer the changes. Rather, he/she should facilitate and help the company DISCOVER its way.

3) The consultant must be discreet & trustworthy. Confidences should not be betrayed; rather, the findings should be "scrubbed" for anonymity. If one wants honest answers, there cannot be a consequence associated with truth telling.

4) The consultant must be capable of "Fierce Conversations". Communication must be truthful, uncomplicated, & caring. It's direct & to the point, but professional.

5) Value must be given for the cost to the customer. Not only should the desired results be attained, they should be commensurate with the billings. This means taking into consideration the size & resources of the organization, and balancing it with the task to be done. Look at revenue generated, short & long term with the cost.

6) Results should be given in writing, with a complete review of services rendered versus the cost. Furthermore, this should be given face to face with at least the President. In larger companies, it may be given to the Board. This is also an opportunity to discuss what else, if anything, needs to be studied.

With everyone, meaning employee, top management, and the consultant, following these guidelines, success will be that much closer for all.