To Write a Book, Part Three

As the journey continues, it remains a joy and privilege. Strangely, it involves discovering values you didn't necessarily know you had, and with a level of passion perhaps surprising.

Here's an example. I've always thought it fair to challenge authority, though with dignity and fairness. Questioning, asking why, has always seemed not only prudent, but almost a requirement. At the same time, when relating this to Professor Culbert's book, I find I'm puzzled at not only his questioning the right of management to correct poor performance, but appalled at his labeling bosses evil and self-centered.

The point is that I do respect authority, certainly likely from my instructor pilot days in the Air Force. However, I believe with all my heart that competent and caring coaching and guidance helps to create excellence. Perhaps I am more of a rules follower than I thought. But the boat needs a captain; it needs a course. Decisions must be made by qualified hands, lest it become a rudderless ship.

Here's another. I know I am a positive person. My cup is most always full. I believe strongly that people respond much better to constructive & caring feedback, and concentrating on what they do well, not poorly. And I also have a strong pull towards, what Susan Scott says in her book, "Fierce Conversations". We must be clear, direct, and good communicators of less than satisfactory performance. Caring and professional, but to the point, so there's complete understanding.

The surprise is that I have a curious blend of firm, no nonsense communication, but at the same time, I must listen, understand, and care about the person I'm coaching. Keeping that in balance, & in the form that the recipient relates to, is the challenge.

Here's a final thought that was prompted: When we coach/critique others as their manager, do we do it in a manner that works for their own good, or ours? The easy answer is both, however, I believe it should be first for the employee. Remember, if you concentrate on genuinely helping your people, the company grows too.