Monday, September 14, 2009

Departmental SWOT Team Fundamentals

One of the more progressive practices that has gained acceptance in the last few years has been that of assembling SWOT Teams in companies to improve departmental performance, Cross-functional employees are called together, for a short period of time, to evaluate a department and discover how it might be improved to better serve customers and grow the business: hence the term SWOT.

Given this, I thought it might be productive for you to see the guidelines that have been formed to maximize results of these teams:

FUNDAMENTALS - Team environment. Although there is a facilitator & a scribe, the playing field should be level with all being equally important. This markedly increases candid & professional communication.

No dumb answers or points - Every one's entitled.

Disagreeing is encouraged. Diversity of opinion makes us stronger.

Participation is not optional - If the meeting ends & you haven't spoken, something;s wrong.

"To Do" assignments are expected to be completed on time & in an exemplary fashion.

TIMING - Meetings will generally be from 6am to 8am so as to minimize operational interruption.

FORMAT & CONTENT - The department is to be evaluated first on strengths, secondly on weaknesses, thirdly on opportunities, fourthly on threats, and Lastly on Up & Downsides.

From this, "To Do's" will be assigned involving data gathering, measurements, and analysis.

A SECOND MEETING - Will then conclude the process for the department. Decisions will be recommended with courses of actions, goals, measurements, and documentation.

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